What exactly is a Facebook Chatbot? At its most basic level, such a bot provides businesses with a streamlined means for automating many medium-to-high level customer support functions. Rather than constantly waiting on hold with a customer service representative, customers can now chat with a bot to complete the initial stages of an RMA request, or to answer general questions about their account status. The possibilities are seemingly endless.
Before discussing the different kinds of bots that Facebook has to offer, it is important to understand just what it is that a Messenger Bot actually is. A Messenger Bot is simply one of the Facebook Messenger applications that allow people to chat. The great thing about these bots is that they are designed to perform very specific functions. For example, some of these allow the user to search for items in a store by the title and then filter the search results by category. This makes it extremely easy for the consumer and allows businesses to focus their attention on more important functions like inventory management.
There are other features inherent in messenger bots like the ability to enter prices for products, look up maps, search for restaurants and search for specific types of items. The wide range of available features, combined with the convenience provided by the Bot, make them one of the biggest advancements in customer service technology in recent history. However, there are also several drawbacks to using these automated apps. One of the biggest concerns has to do with security. Bots are susceptible to hacking and are not recommended for corporate environments.
As long as Messenger Bot companies protect their users, it is an exceptionally advantageous aspect of modern-day commerce. Since so much of today's economy relies upon the ability to communicate with people around the world, the ramifications of a hacked email account can be devastating. This is why many organizations are trying to find innovative ways to combat hacking. In some cases, this may mean the addition of a Messenger Bot to customer service departments, thereby saving time and reducing headaches for both customers and employees.
In addition to Messenger Bot, a number of other developers have created programs that integrate with the Hootsuite inbox using the handover protocol. These programs allow for automatic postings to be sent through various forms of social media networks, including Facebook, Twitter, and Google+. Messenger Bot is compatible with most social media applications and allows for posting from anywhere with an internet connection. This integration allows customers to take advantage of new applications that are released, which could increase company sales or customer service levels.
Additionally, while Messenger Bot is designed to provide its users with enhanced functionality, many companies are also taking advantage of the bot's convenience. With a number of different bots now available, each dedicated to different functions, such as posting to Facebook, Twitter, and Google+ communities, this new feature allows customers to spend less time searching and more time interacting with others. Additionally, customer service representatives are able to concentrate on providing customer support to clients, reducing back and forth travel between the front office and back office.
A third way that Facebook Chatbot are changing the way businesses interact is by lowering their open rates on customer requests. In the past, many businesses have charged their customers based on how long it would take them to get back to them. Messenger Bot, on the other hand, offers an opt-in system that automatically charges clients based on the amount of time they have been in touch with the company. The lower open rates encourage clients to use the bot for longer, ensuring that they will not be left wishing they had spent more time communicating with the company.